SHIPPING


We deliver our products to the following countries: Austria, France, Germany, Ireland, Italy, Latvia, Portugal, Netherlands, Norway, Spain, Sweden, Switzerland, UK. The delivery fee (for single product EUR 8,90, for multiple products EUR 10,90) is the same regardless of your location or the size and weight of your order.


We use UPS and GLS shipping services for most orders. Smaller canvas prints are shipped using the DEUTSCHE POST or your local post office (only in Europe and United Kingdom). Larger canvas prints are shipped using the GEL service provider.
Please note: Orders of two products of maximum 40 x 30 cm in size will be automatically shipped without tracking.

The delivery time differs for our various products:

  • Canvas prints - delivery is within 5 to 7 business days after receipt of payment.
  • Acrylic print, Aluminium print, Photo board print - delivery is within 8 to 10 business days after receipt of payment. 
  • Phone cases and mugs - delivery is within 8 to 10 business days after receipt of payment.

If you buy several different types of products in one order, please refer to the product with the longest delivery time.

 

 

Currently we do not offer express delivery.

 

The delivery is done by sending the Product to the Customer’s address provided during the membership registration process. If a Product ordered by the Customer is found to be unavailable, Creame will notify the Customer immediately about the unavailability and the order will be cancelled while refunding the payment at the same time. Creame is entitled to make partial deliveries. Delayed deliveries of Creame do not entitle the Customer to compensation claims, unless Creame is of negligence or intent to load. Further claims remain reserved for the Customer. Relating to delays in delivery due to facts Creame is not responsible for (force majeure, fault of others, etc.), the deadline will be extended and the Customer will be informed immediately. If the Customer is not encountered at home upon the delivery of the package and the packet is not picked up from the post office within 7 days by the Customer or if the Customer refuses the acceptance of the package, Creame has the right to cancel the order and the transaction.